|
Frequently
Asked Questions:
- What
is just-dial Card?
- How
do I buy a card?
- How
do I use just-dial Card?
- What
if I have sent a text requesting a top up, but have not
received a confirmation message back?
- Are
there any administration, subscription or other fees?
- How
much does a call to COUNTRY X cost?
- Can
I use just-dial from payphones?
- How
are my calls billed?
- Can
I use my credit to call from any phone?
- Are
there peak and off-peak rates?
- How
do you keep your rates so low?
- Can
I use the service outside the UK?
- How
do I contact customer services?
- When
I ring someone abroad will they be charged for the call
as well?
- Using
your just-dial Card
- How
do I pay, then?
What
is just-dial Card?
Just-dial Card allows you to make very cheap international
calls from your mobile or landline with no need to set
up an account. The service operates on a pre-pay basis
and calls are made using the available credit, which can
be topped up on request.
Back
to Questions
How
do I buy a card?
Simply text CREDITMENOW to 80041 for a £3 call credit
Simply
text CREDITMENOW to 80550 for a £5 call credit
The
text message costs £3 or £5 (charged to you
by your mobile provider) and for this we send you a calling
card directly to your mobile phone
Back
to Questions
How
do I use just-dial Card?
Simply call the access number included in the confirmation
text message, listen to the message, if dialling from
a different phone from that which you bought your card
from then use the PIN included in the welcome text, enter
the full international number - do not press send again.
That's it your connected. For queries about the billing
procedure please go to the 'How are my calls billed' frequently
asked question.
Back
to Questions
What
if I have sent a text requesting a top up, but have not
received a confirmation message back?
Generally a confirmation message is sent instantaneously,
however very occasionally for example at peak times the
mobile networks maybe congested which means that the confirmation
message maybe delayed. DO NOT resend the message as you
will be charged twice. If after a couple of hours and
you have not received the confirmation message please
contact our customer services team who will be able to
identify what the issue is.
Back
to Questions
Are
there any administration, subscription or other fees?
Just-dial Card can be used to call any destination in
the world. A connection charge equal to the outbound rate
is applied to each call. An 0800 surcharge is two pence
per minute in addition to the outbound rate. 0800 access
from a payphone is twenty pence per minute in addition
to the outbound rate.
Access
via 0845 / 0207 is charged as your service provider's
standard rate. Calls charged per minute and rounded to
the nearest penny.
Back
to Questions
How
much does a call to COUNTRY X cost?
First, choose your country, the price to call that country
is then displayed. This is the price per minute for your
call and includes VAT and the costs for the international
part of the call.
Back
to Questions
Can
I use just-dial from payphones?
Our access numbers are accessible from any UK phone, including
payphones. However, be aware that calls from payphones
could be surcharged and may cost more than the price stated
on this website.
Back
to Questions
How
are my calls billed?
You will see a charge for the cost of the premium rate
text sent to 80041 or 80550, of £3 or £5 respectively
on your mobile phone bill. A connection charge equal to
the pence per minute rate (up to a maximum of 15 pence)
for the relevant country is also charged per call. An
access charge is also charged depending how you access
the service: 0800 – 2p/minute (20p/minute from a
payphone); 0845 / 0207 – your service provider’s
standard rate.
Back
to Questions
Can
I use my credit to call from any phone?
Yes, you can. If you decide to make a call from a phone
other than the one you sent your text from, then you will
have to use the PIN number supplied in the confirmation
text.
Back
to Questions
Are
there peak and off-peak rates?
No, what ever time you call the rate is always the same.
Back
to Questions
How
do you keep your rates so low?
Because we never spend money on things you can do without,
you pay for your calls and nothing else. Your service
and account is all managed online which means that we
can pass on the savings to you.
Back
to Questions
Can
I use the service outside the UK?
Unfortunately our access numbers will only work in the
United Kingdom. So if you live abroad or if you are on
holiday outside the UK you cannot make use of our services.
Back
to Questions
How
do I contact customer services?
In order to keep our prices so low, we have opted not
to have an expensive call centre. Any questions you may
have contact us, and we will get back to you as soon as
possible.
Contact
- Just
Dial Card Customer Services
Back
to Questions
When
I ring someone abroad will they be charged for the call
as well?
Normally the person receiving a call will never be charged.
However if you are abroad with your mobile (i.e. not in
the country the mobile number originates from) your mobile
provider will charge you for receiving calls whilst abroad
also known as roaming charges. For more information please
contact your mobile provider.
Back
to Questions
Using
your just-dial Card
For
access dial: 0800 594 6666 (freephone) 020 7124 6666 (national
access).
Listen to the message.
If you're dialling from another phone, use your PIN at
the prompt.
At the prompt, dial your international destination number
(including the prefix '00'). Don't press SEND - we'll
connect you directly.
That's it - you're connected.
Back
to Questions
How
do I pay, then?
The cost of the calls you make is charged to your mobile
bill or your Pay As You Go credit.
Back
to Questions
Text
creditmenow
to
80041 |
text-to-call.co.uk © 2008 •
Terms Of Use • Links
|
